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Draft document. This is a starting template, not legal advice. The specific windows and percentages below (e.g. "72 hours," "50%") are placeholder business decisions — replace them with whatever your actual policy is, and have this reviewed by a qualified professional before relying on it.

Refund & Cancellation Policy

Last updated: [DATE]

1. Everyday food orders

  • Orders can be cancelled free of charge while status is still Pending or Confirmed, before preparation has started.
  • Once an order status changes to Preparing, it can no longer be cancelled, as ingredients and preparation have already begun.
  • If you receive the wrong item, a missing item, or an item in unacceptable condition, contact us via in-app chat within [24 hours] of delivery with a photo where possible. We will offer a replacement or refund at our discretion.

2. Meal Box / Delivery Box / Catering bookings

Because these involve advance planning, staffing, and ingredient procurement tied to a specific event date, cancellation terms are based on how close to the event date you cancel:

  • More than [72 hours] before the event: full refund.
  • [24–72 hours] before the event: [50%] refund.
  • Less than [24 hours] before the event: no refund, as staffing and procurement commitments are typically already made.

To cancel a booking, go to My Orders → select the booking → contact support via chat, or email [YOUR CONTACT EMAIL] referencing your order number.

3. Brand partner items

The same windows above apply to items ordered from brand partners. Refund requests involving a brand partner's item are coordinated between Godelicious and that partner; we aim to resolve these within [X business days].

4. How refunds are processed

  • Online payments are refunded to your original payment method via Razorpay, typically within [5–7 business days], depending on your bank.
  • Cash on Delivery orders that qualify for a refund (e.g. an order cancelled before delivery, or a quality issue) are refunded via [bank transfer / UPI / store credit — pick one], since no online payment exists to reverse.

5. Non-refundable situations

  • Change of mind after an order has entered preparation
  • Incorrect delivery address or contact details provided by you
  • Failure to be available to receive a scheduled delivery, after reasonable attempts to contact you

6. How to request a refund or raise an issue

Use the in-app chat (available from any order's detail page) or email [YOUR CONTACT EMAIL] with your order number. We aim to respond within [X hours/days].

7. Changes to this policy

We may update this policy from time to time. The version in effect at the time you placed an order applies to that order.